We know schedules change. Here's how cancellations and refunds work for booked tutoring sessions.
Cancel 24 hours or more before your scheduled session for a full refund. Cancellations made less than 24 hours before the session are not eligible for a refund.
24+ hours before your session
If you need to cancel and let us know at least 24 hours before your scheduled session time, you'll receive a full refund to your original payment method.
Less than 24 hours before your session
Cancellations made within 24 hours of the scheduled session time are not eligible for a refund. This includes no-shows and sessions where the student is unavailable at the scheduled time.
Rescheduling
If you'd rather move your session to a different time than cancel it outright, reach out as early as possible and we'll do our best to find a new time that works — rescheduling is often possible even inside the 24-hour window, depending on availability.
How to cancel or reschedule
Email us as soon as you know your plans have changed:
Email: [email protected]
How refunds are processed
Payments are processed through Commas (formerly known as FanBasis). Approved refunds are issued back to the original payment method through Commas and may take a few business days to appear, depending on your bank or payment provider.
Questions
If something about your specific situation doesn't fit neatly into this policy, just reach out — we're happy to talk it through.